FAQ

General Questions

What is PATHAlerts?
PATHAlerts is a subscription service that allows subscribers to receive electronic notifications of train delays (estimated 15 minutes or greater) and service changes for selected PATH lines.
How much does PATHAlerts cost?
PATHAlerts is a free service offered by The Port Authority of NY & NJ. Depending on your Internet service provider or cellular phone carrier, additional messages may be assessed charges by your carrier.
What type of devices will PATHAlerts send messages to?
PATHAlerts can send messages to any device that has an e-mail address. This includes desktop computers, pagers, cellular phones, personal digital assistants (PDA's), or other such devices.
Can I have PATHAlerts go to more than one e-mail address or mobile device?
Yes. When you subscribe, you can provide up to two e-mail addresses. If you need to list more than two e-mail addresses, you will need set up an additional subscription.
Will my mobile provider charge me to receive PATHAlerts?
This depends on your service provider. Most providers do not charge to receive e-mail on a portable device, and some providers allow a certain number of e-mail messages before incurring charges. Please check with your provider to determine if there are any additional charges.
Can I receive Text (SMS) messages instead of e-mail messages?
If your cellular phone, PDA, or pager is capable of receiving text messages, the providers automatically convert e-mail to Text messages. To receive PATHAlerts as text messages on your cellular phone, PDA, or pager, refer to your provider for actual instructions. Use your text message e-mail address provided by your carrier to sign-up for PATHAlerts. Examples of Text email addresses for various providers are:

Cingular: your10digitnumber@cingularme.com
Verizon: your10digitnumber@vtext.com
AT&T: your10digitnumber@mmode.com (previously your10digitnumber@mobile.att.net)
Nextel: your10digitnumber@messaging.nextel.com
T-Mobile: your10digitnumber@tmomail.net
Sprint: your10digitnumber@messaging.sprintpcs.com
SkyTel: your pager PIN or Personal Access Number @skytel.com Please check with your provider to obtain the most recent access method and that your cellular phone or PDA is authorized to receive text messages.

I am not receiving the PATHAlerts.
Ensure that you signed up with a valid e-mail address(es) and replied to the conformation e-mail. If you did not receive the conformation e-mail or did not reply to it, you will not receive PATHAlerts. Ensure that the PATHAlerts are not being blocked by your spam filter. Add the e-mail address pathalerts@paalerts.com to your allow list or list of authorized senders.

My PATHAlerts are being blocked by my spam filter.
Add the e-mail address pathalerts@paalerts.com to your allow list or list of authorized senders.

Subscription Questions

How do I subscribe to PATHAlerts?
Use the Subscribe page and complete the necessary fields.
I subscribed, but I entered the wrong e-mail address. What should I do now?
Re-subscribe with the correct e-mail address. The incorrect e-mail address will automatically be deleted from the system.
I subscribed, but I want to change the PATH lines, days, or times. What should I do now?
Use the Manage Account page to make changes.
When I subscribed, I was advised that I would receive a confirmation e-mail, which I did not receive. What should I do now?
Use the Manage Account page and select "resend confirmation e-mail". Make sure that your spam filter is not blocking e-mail from pathalerts@paalerts.com. If you still did not receive the confirmation e-mail, please contact support@paalerts.com.
I received the confirmation e-mail on my pager or cellular phone, and I can not reply to confirm the subscription. What should I do now?
Use the Manage Account page and select "Authorize Account". You will need your e-mail address and authorization ID number (AUTH ID) provided in the confirmation e-mail. If you do not have the confirmation number, please contact support@paalerts.com.
Is there another way to confirm my subscription to PATHAlerts?
Use the Manage Account page and select "Authorize Account". You will need your e-mail address and authorization ID number (AUTH ID) provided in the conformation e-mail. If you do not have the conformation number, please contact support@paalerts.com.
My e-mail address has changed. What can I do to continue to receive PATHAlerts?
Unsubscribe using your old e-mail address and re-subscribe using your new e-mail address.
I need help subscribing to PATHAlerts.
Contact support@paalerts.com. Please have available your e-mail address and any error messages you are receiving.
How do I unsubscribe from PATHAlerts?
Use the Unsubscribe page. You will receive a conformation e-mail if the process was successful.
How do I manage my PATHAlerts account?
Use the Manage Account page.